Delivery Your order can be delivered directly to your home, your workplace or your neighbour, whichever is most convenient for you - just let us know your preference when placing your order.
Delivery times In most cases you will receive your goods within 5 to 7 working days of receipt of your order, as we stock the majority of products listed on our website . Delivery times are usually Monday to Friday (excluding Bank Holidays) 7:30am - 6:30pm. We'll do our best to get your items to you within the times above but it can depend on where you live and what's in stock. On the rare occasions that we are unable to deliver your order we will advise you within the first 4 days of payment.
Liability Please note that JB Caravans shall not be liable for any losses or damages caused by delay in delivery of goods which are beyond our reasonable control. If a product is damaged in any way please contact us within 3 working days and we will work with you to resolve any issues. It is the responsibility of the customer to return any incorrectly ordered goods via our courier at their own expense.
Returns, damaged or faulty goods Please examine the goods on delivery in case they are damaged or faulty. If you inform us within 7 days of delivery that the goods are delivered damaged or faulty we will generally replace them.If you do not inform us within 4 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.Occasionally if product specifications change or we have insufficient stock to meet your order we will contact you .